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Frequently Asked Questions
 Get Answers to your questions.
Click here for more FAQs
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Help Desk
Call us when you want one-on-one phone support and get the answers you need,
when you need them—and get back to your business faster.
WellDreams Support representatives are available to answer your questions. Call
us  toll-free (866) 935-3767 ext. 20 weekdays from 8:30 A.M. to 5:30 P.M.
Eastern Time, or you can send us an email at support@welldreams.com
Get unlimited support for a whole year with Annual Maintenance Service (AMS)
Agreement.
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Product Manual
WellDreams Product includes a PDF version of User’s guide consisting of 300
pages.
When you buy WellDreams software, the User’s Guide CD will also be included on
your package. The User's Guide CD will need to be installed separately on your
computer's hard drive or a network drive.
To open the User's Guide, you must have Adobe® Acrobat® Reader® installed on
your computer. If you do not have Acrobat Reader  ,
you can download it from the Adobe Web site.
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On-Line Help
To access the On-Line Help within WellDreams, click the Help icon on the tool
bar or select Contents from the Help menu.
WellDreams has 3 different types of Help:
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Complete Product Help:
This includes Contents List, Index, Search, and Glossary. Help can be accessed
by clicking either Help icon or select Contents from the Help menu.
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Individual Screen Help:
This includes Contents, Index, Search, and Glossary. Help can be accessed by
clicking the Help icon under each screen or press F1
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Tool Tips:
This includes the description of the each field for the entire product.
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Product Updates
(Patches)
To check your version and release of the WellDreams, select About WellDreams
from the Help menu. The popup window displays the installed Version x.0
and Release x.0 number.
Easiest method to update WellDreams
By default, WellDreams Latest Product Updates will be uploaded to our FTP
Servers and an email will be sent to all the current customers who have signed
up for the Annual Maintenance Service (AMS) Agreement. The email will contain
the User ID and Password to access the FTP server with information on the
Product Update Download Instructions and the Installation Procedures.
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Product Upgrades
Convert your current WellDreams to the latest version of a WellDreams Product
or Service from an earlier version.
How do I upgrade?
To get the latest version of WellDreams, just pick up the phone and call us at
(866) 935-3767 ext. 11 weekdays from 8:30 A.M. to 5:30 P.M. Eastern
Time, or you can send us an email at sales@welldreams.com
Easily convert your data when you begin to install. WellDreams quickly
transfers your existing data file into the latest version.
Start working right away. When you upgrade, your set preferences will
automatically carry over.
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Contact us for support
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