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Frequently asked questions
 Whom
do I contact to Buy WellDreams?
Whom
do I contact for Technical Support?
How
can I upgrade from a WellDreams Lite to Professional?
How
can I purchase additional copies of WellDreams?
What
are the system requirements for WellDreams?
How do
I install WellDreams?
How do
I register WellDreams?
Accessing
WellDreams First-Time?
How do
I get Product Updates or Patches?
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Back to Support
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Whom
do I contact to Buy WellDreams?
WellDreams Sales representatives are available to answer
your questions about the product or provide additional information before you
buy.
Call us toll-free  (866) 935-3767 ext. 11
weekdays from 8:30 A.M. to 5:30 P.M. Eastern Time, or you can send us an email
at sales@welldreams.com
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Whom
do I contact for Technical Support?
WellDreams Support representatives are available to answer
any questions or resolve any issues you have using WellDreams.
Call us toll-free (866) 935-3767 ext. 20
weekdays from 8:30 A.M. to 5:30 P.M. Eastern Time, or you can send us an email
at support@welldreams.com
Technical Support is available only to Customers who have signed up for Annual
Maintenance Service (AMS) Agreement. For more information about AMS, please
call us toll-free (866) 935-3767 ext. 11
weekdays from 8:30 A.M. to 5:30 P.M. Eastern Time, or you can send us an email
at sales@welldreams.com
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How
can I upgrade from a WellDreams Lite to Professional?
A registered WellDreams owner is qualified to purchase a
WellDreams upgrade version.
WellDreams can be upgraded from Lite 1.0 to Professional 1.0.
The upgrade version of WellDreams Professional 1.0 requires that you have an
earlier version of WellDreams Lite 1.0 installed on your system.
Please call our Technical Support toll-free (866)
935-3767 ext. 20 weekdays from 8:30 A.M. to 5:30 P.M. Eastern Time.
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How
can I purchase additional copies of WellDreams?
If you would like to purchase additional copies of
WellDreams, or if you already own WellDreams and would like to add an
additional user, please contact us toll-free at
(866) 935-3767 ext. 20 weekdays
from 8:30 A.M. to 5:30 P.M. Eastern Time.
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What
are the system requirements for WellDreams?
 Pentium III
computer 1 GHz or higher recommended.
Windows XP Home, Professional,
Windows 2000 Professional, Windows 2000 Server.
256MB RAM Minimum (512MB
recommended)
20 GB Hard Drive
Internet Connection (needed only to
send well logs electronically to State*)
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How
do I install WellDreams?
1. Ensure that all Windows applications are closed.
2. Insert the WellDreams CD into the CD-ROM of your computer. If the
installation does not start automatically within a few moments:
a. Right-click the Microsoft® Windows® Start button
and choose Explore.
b. Browse to your CD-ROM drive, double-click the file Setup
(or Setup.exe) to begin the installation.
3. When the WellDreams Installation Wizard starts, verify there are no other
programs running, and then click Next.
4. Next Screen will indicate that several pre-requisites along with WellDreams
are part of the installation process. Click Next to continue.
5. After successful installation of the pre-requisites, the License Agreement
screen will be brought up.
6. Read the terms of the Software License Agreement, select Accept, and
then click Next to continue. If you do not agree with the Software
License Agreement, click Cancel to stop the installation and return to
the Windows desktop.
7. Click Next when you are finished.
8. For more information, please refer to WellDreams Product Installation Guide
included as part of your package.
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How
do I register WellDreams?
1. You must enter your license key on the Registration
screen before you can begin using WellDreams as a licensed user. Customer
registration and acceptance of the license agreement for WellDreams is
required.
2. The 25-character alphanumeric number is shipped with your software
package. Please check on the front side of the package to locate the license
key.
3. Enter your license key, and then click Continue.
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Accessing
WellDreams First-Time?
1. After you register your license key, you will be taken to
the Login screen.
2. The Administrator  "login id” and
“password” will be provided by
calling the Technical Support after you successfully install the product.
3. Please call our Technical Support toll-free (866)
935-3767 ext. 20 weekdays from 8:30 A.M. to 5:30 P.M. Eastern Time.
4. When you log into WellDreams for the first time, the Company Setup Wizard
will start automatically.
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How
do I get Product Updates or Patches?
WellDreams Latest Product Updates will be uploaded on to our
FTP Server and an email will be sent to all current customers who have signed
for Annual Maintenance Service (AMS) Agreement.
The email will contain the User ID and Password to access the FTP server with
information on the Product Update Download Instructions and the Installation
Procedures.
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Contact us for support
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